A nurse prescreening a patient over the phone.

Home Healthcare Agencies Can Take Advantage of Viscare’s Simple Solutions to Ensure Each Patient Gets the Right Care While Keeping Everyone Safe

As the COVID-19 pandemic continues to push our nation’s healthcare providers to their limits and beyond, Viscare is taking steps to help “flatten the curve” through meticulous prescreening and triage services for home care. 

Prescreening is essential for prioritizing patients based on urgency, need and symptoms. 

The Viscare prescreening services are available to any home healthcare agency, regardless of whether they are current customers or have worked with us before.

Here’s How Viscare Prescreening Works

Viscare is helping agencies with a streamlined pre-screening system that removes burden and time-consuming tasks from agencies. 

Patients are called the day before or the day of their scheduled visit. They are asked detailed questions about their health to ascertain whether or not it is safe for a clinician to be in contact. If the patient presents with any symptoms of COVID-19, they are going to remain quarantined or, depending on the severity and length of time the symptoms have persisted, be advised to go to the hospital. 

Triage works hand-in-hand with each agency’s emergency preparedness plan (EPP). Effective triage measures ensure the patient’s needs are being met no matter their condition. 

Triage strategies help identify a variety of patient needs.

“We want to make sure everyone has what they need, including food, heat, electricity and medication,” said Erin Lindsay, Business Development Director with Viscare. “For example, if a diabetic patient is running low on insulin and can’t or shouldn’t be leaving the house, they will be moved to the top of the priority list for resources and allocation.”

These prescreening and triage steps are integral parts of maintaining social distancing and limiting face-to-face contact with those who have been exposed to the COVID-19 virus or are showing symptoms. They also address the growing lack of personal protective equipment (PPE) such as masks and gloves. By prescreening patients ahead of time and deducing the urgency of their need, agencies and clinicians are able to prioritize where supplies are used. 

Viscare is Here to Help During COVID-19

Viscare is a software company that has always put our focus on the needs of the agency, now more than ever. As COVID-19 continues to affect our nation, industry standards are changing rapidly. This includes the use and integration of TeleHealth; the ability for other advanced practitioners to certify a patient to receive home health services; and a broadening of HomeBound criteria to include those affected with or confined to their home because of  COVID-19. We are staying on top of the latest information to help ensure our clients are not only weathering the storm now, but are ready for the care that will be needed when recovering patients return home. 

“We have a knowledgeable team with 20 years of experience in home health, and we’re ready to help in this time of incredible need,” Lindsay said. “Whether you have worked with us or not, we are here to help. We’re partnering with multiple companies and understand the needs of the industry.”

Creativity and innovation are hallmarks of Viscare, and we are harnessing our resources and relationships to reach out and help during this COVID-19 pandemic.

We are all in this together. Contact Viscare today to find out how we can help.


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